Return Policy

Step 1 – Raise a return/replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
In case of missing/damaged product(s), raise a return/replacement request within 2 days from the date of delivery.
Call us at +91 9896112555 or mail us at support1@zeelabgeneric.com to raise your request.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location; you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the availability of stock.

Under what conditions can I replace/return my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions replacement/return requests will not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The replacement/return request is generated after 7 days from the date of delivery
  • The missing/damaged product is reported after 2 days from the date of delivery