CAREERS

Manage day-to-day customer care operations across voice, WhatsApp, email and other customer support channels.

Ensure timely resolution of customer queries related to orders, delivery, payments, refunds, returns, cancellations, products and service issues.

Establish and monitor customer support SLA, TAT and escalation matrix.

Lead, manage and motivate the Customer Care team.

• Identify new store locations and coordination with property owners.
• Oversee the operations of assigned retail pharmacy outlets, ensuring smooth functioning and adherence to company standards.
• Lead, guide, and motivate store managers and staff to achieve sales targets and operational excellence.
• Oversee the operations of assigned retail pharmacy outlets, ensuring smooth functioning and adherence to company standards.
• Lead, guide, and motivate store managers and staff to achieve sales targets and operational excellence.
• Conduct market research and feasibility studies.
• Negotiate leasing or acquisition deals for new stores.
• Build and maintain relationships with healthcare providers and suppliers.
• Develop and implement strategic growth plans.

1. Packaging material planning and dispatch
2. Quality check and stock reconciliation
3. Vendor management and co-ordination
4. Packaging material cost optimization

• Oversee the operations of assigned retail pharmacy outlets, ensuring smooth functioning and adherence to company standards.
• Lead, guide, and motivate store managers and staff to achieve sales targets and operational excellence.
• Monitor inventory levels, stock availability, and supply chain efficiency across outlets.
• Analyze sales data, identify trends, and implement strategies to optimize performance and profitability.
• Ensure compliance with regulatory requirements and maintain high standards of customer service.

• To generate maximum business from Zeelab existing counters and sell maximum company product to retailers.
• To cover the new medical stores and brief them Zeelab Pharmacy and appoint them as company franchise partner by taking registration fee.
• To launch the concept of franchise model in the market same as Pradhan Mantri Jan Aushadhi yojana.
• Maintaining relationship with retailers, appointment of new retailers.

to manage the end-to-end process of launching new product, involves coordinating cross-functional teams, conducting market research, ensuring successful product launches.

Proven track record of successful product launches.
Strong analytical, project management, and leadership skills.
Excellent communication and cross-functiona